Policies, Terms & Conditions — Studio Tess

Welcome to Studio Tess.

This page contains our policies and terms regarding purchases, shipping, exchanges, returns, refunds, privacy, data protection, cookies, and the use of our website.

Customer Support

WhatsApp: +55 (62) 99534-2793
Email: studiotessloja@gmail.com
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM
Average Response Time: Within 24 business hours

1. Shipping & Delivery

1.1 Order Processing

Once payment is confirmed, your order will be prepared and processed within 1 business day.

1.2 Delivery Time

Delivery times may vary depending on:

• Destination and ZIP/Postal Code;

• Product availability;

• Shipping carrier;

• Local logistics conditions.

The estimated delivery time will be displayed at checkout before you complete your purchase.

Our average estimated delivery time is approximately 7 business days, but this may vary depending on the destination and shipping method.

1.3 Shipping Costs

Shipping costs are automatically calculated at checkout based on the delivery address and available shipping options.

If Studio Tess offers promotional shipping, including free shipping, the applicable conditions will be clearly displayed on our website.

1.4 Order Tracking

When tracking is available, tracking information will be sent to the customer by email or WhatsApp after the order has been shipped.

1.5 Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping information.

If an order is returned because of an incorrect or incomplete address, unsuccessful delivery attempts, or another issue related to information provided by the customer, additional shipping fees may apply before the order can be shipped again.

Each situation will be reviewed individually by our customer support team.

1.6 Delivery Delays

Delivery delays may occasionally occur due to circumstances beyond our reasonable control, including:

• High-demand periods;

• Carrier delays;

• Weather conditions;

• Strikes;

• Customs or local restrictions, when applicable;

• Other logistics-related circumstances.

If your order is delayed, please contact our customer support team for assistance.

2. Exchanges, Returns & Refunds

2.1 How to Request a Return or Exchange

To request an exchange, return, or refund, please contact us through:

WhatsApp: +55 (62) 99534-2793
Email: studiotessloja@gmail.com

Please provide:

• Your order number;

• Customer name;

• Reason for your request;

• Photos or videos if the item arrived damaged or defective.

2.2 Right of Withdrawal

For online purchases, customers may request a return within 7 calendar days after receiving the product, in accordance with applicable Brazilian consumer protection laws.

Please contact Studio Tess within this period to receive instructions regarding the return process.

2.3 Return Conditions

Whenever possible, returned jewelry and accessories should be:

• Unused and in their original condition;

• Free from signs of improper use or damage;

• In the original packaging;

• Accompanied by all accessories and components;

• With tags, seals, and protective materials intact, when applicable.

Returned items may be inspected upon receipt.

Damage resulting from improper use or handling may be evaluated according to applicable consumer protection laws.

2.4 Damaged or Defective Products

If your jewelry or accessory arrives damaged or defective, please contact us as soon as possible.

We may request photos or videos showing the issue.

After reviewing the request, Studio Tess will provide instructions regarding replacement, return, or refund, as applicable.

2.5 Refunds

Once a refund has been approved, the amount will preferably be refunded using the same payment method used for the original purchase, whenever technically possible.

The refund request will be processed within 1 business day after approval.

The time required for the amount to appear in your account or credit card statement may vary depending on your bank, credit card provider, or payment processor.

2.6 Return Shipping

For defective or damaged products, or when the customer lawfully exercises their right of withdrawal, return shipping procedures and costs will be handled in accordance with applicable Brazilian consumer protection laws.

Our customer support team will provide all necessary instructions.

2.7 Personalized Jewelry

Personalized or customized jewelry may have specific return or exchange conditions due to its customized nature.

Any special conditions applicable to personalized products will be clearly communicated before purchase and will always respect mandatory consumer rights under applicable law.

3. Privacy Policy — LGPD

At Studio Tess, we value your privacy and are committed to protecting your personal information.

Personal information collected through our website may be used to process purchases, payments and deliveries, provide customer support, prevent fraud, improve our services, and maintain the security of our website.

3.1 Information We May Collect

We may collect information such as:

• Full name;

• Email address;

• Phone number;

• Shipping and billing address;

• Information required to process payments;

• Purchase and order history;

• IP address;

• Device and browser information;

• Website activity and browsing information.

Payment information may be processed directly by specialized payment providers.

3.2 How We Use Your Information

Your information may be used to:

• Process and manage orders;

• Process payments;

• Arrange shipping and delivery;

• Provide customer support;

• Prevent fraud and unauthorized transactions;

• Improve our website and shopping experience;

• Comply with legal and regulatory obligations;

• Send marketing communications when authorized or otherwise permitted by law.

3.3 Sharing Information

When necessary, information may be shared with trusted service providers involved in operating our store, including:

• Payment processors;

• Shipping and logistics companies;

• E-commerce and technology providers;

• Email and customer service platforms;

• Analytics providers;

• Advertising platforms, when applicable.

Information will only be shared when necessary to provide our services, comply with legal obligations, or for other purposes permitted by applicable law.

3.4 Your Rights Under the LGPD

Under Brazil's General Data Protection Law (LGPD), you may have the right to request:

• Confirmation of personal data processing;

• Access to your personal information;

• Correction of inaccurate or outdated information;

• Information about data sharing;

• Deletion or anonymization, when applicable;

• Withdrawal of consent, when applicable.

To submit a privacy-related request, please contact:

Email: studiotessloja@gmail.com
WhatsApp: +55 (62) 99534-2793

3.5 Information Security

Studio Tess implements reasonable technical and administrative measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online or electronic system can guarantee absolute security.

If a relevant data security incident occurs, appropriate measures will be taken in accordance with applicable laws and regulations.

4. Terms & Conditions

By accessing, browsing, or purchasing from Studio Tess, you acknowledge and agree to these Terms and Conditions.

4.1 About Studio Tess

Studio Tess is an online store offering jewelry and accessories to customers through our website.

Store: Studio Tess
Website: www.studiotessloja.com
CPF/CNPJ: 128.128.128-12
Address: Rua Antônio Orlindo de Castro, 441 – São João Batista – Belo Horizonte, MG – Brazil

4.2 Product Information

We make every effort to ensure that product descriptions, photographs, colors, measurements, materials, and other information displayed on our website are as accurate as possible.

However, minor variations may occur due to:

• Screen and display settings;

• Lighting conditions;

• Product photography;

• Manufacturing batches;

• Natural variations in materials;

• Minor changes made by manufacturers or suppliers.

Colors displayed on your screen may therefore differ slightly from the actual product.

These variations do not affect consumer rights when a product is materially different from its description or does not meet applicable legal requirements.

4.3 Jewelry Care

Jewelry and accessories may require special care to maintain their appearance and condition.

We recommend avoiding unnecessary exposure to:

• Water and excessive moisture;

• Perfumes;

• Cosmetics;

• Cleaning products and chemicals;

• Chlorine;

• Salt water;

• Excessive heat.

Whenever possible, store jewelry separately in a clean and dry place.

Normal wear and natural changes resulting from use may not constitute a manufacturing defect.

4.4 Prices & Promotions

Prices and promotions displayed on the Studio Tess website may change without prior notice.

Orders already completed and confirmed will follow the conditions applicable at the time of purchase, except where otherwise required by law.

Promotional campaigns may have specific terms, availability periods, and eligibility requirements.

4.5 Customer Responsibilities

Customers are responsible for:

• Providing accurate information during checkout;

• Providing a complete and valid delivery address;

• Reviewing product information before purchasing;

• Monitoring communications regarding their order;

• Monitoring tracking information when available;

• Ensuring appropriate conditions for receiving the order.

4.6 Fraud Prevention

Orders may be subject to fraud prevention and security procedures.

If suspicious activity, inconsistent information, or payment-related issues are detected, an order may be temporarily placed on hold or canceled after review.

Studio Tess may contact the customer to request additional information when necessary.

5. Cookies & Technologies

The Studio Tess website may use cookies and similar technologies to provide and improve our services.

Cookies may be used to:

• Maintain essential website functionality;

• Keep your shopping cart working properly;

• Remember user preferences;

• Improve website navigation;

• Analyze website traffic and performance;

• Identify technical issues;

• Personalize content or advertising, when applicable.

You may manage or disable certain cookies through your browser settings and, when available, through the cookie consent options provided on our website.

Please note that disabling essential cookies may affect certain website features, including shopping and checkout functionality.

6. Contact & Customer Support

If you have questions about your order, payment, shipping, jewelry, exchanges, returns, refunds, or privacy, please contact Studio Tess through our official customer support channels.

WhatsApp: +55 (62) 99534-2793
Email: studiotessloja@gmail.com
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM
Average Response Time: Within 24 business hours

Studio Tess
Jewelry & Accessories

Website: www.studiotessloja.com

Last Updated: September 3, 2026